Refund policy

Final sale
All jewelry purchases from Asher The Jeweler are final sale. We do not accept returns or exchanges because of a change of mind, personal preference, or normal wear. If you order the wrong size, contact us before mailing anything back: the piece can be exchanged for another available piece of equal or greater value (you pay any difference), or — when a comparable piece can be made — remade at shared cost, at the store's discretion. Inlay rings cannot be resized; the exchange and the shared-cost remake are offered instead. Please check the listed ring size and product details before ordering, and see the Ring Sizing page for how to confirm your size before you order.

Damaged, defective, incorrect, or misdescribed items
If your item arrives damaged or defective, you receive the wrong item, or the item is materially different from its description, please email asherbodybills@gmail.com as soon as possible. Include your order number and photos if available. We will review the issue and provide the remedy required by applicable law, which may include a repair, replacement, or refund.

Requests for an exception
You may email asherbodybills@gmail.com to ask whether an exception can be made in your circumstances. We will consider the request, but an inquiry does not guarantee that a return, exchange, or refund will be approved.

Please do not mail an item without first contacting us. If a return is authorized, we will send the return address and instructions privately.

Shipping delays and legal rights
If we cannot ship an order within the promised time, we will provide the cancellation and refund options required by law. This policy does not limit any consumer rights or remedies that cannot legally be excluded.